Financial Reporting and Accountability exam questions Essay

Financial Reporting and Accountability exam questions - Essay Example 6 Consolidations: Qualitative 7 Why do regulators require consolidations? 7 What is fair value and why is it an important concept in consolidation? 7 Why do regulators require inter-company profits to be removed from consolidations? 7 Corporate Governance 8 What is ‘the public interest’ and what is its relationship to accounting? 8 Do we need mandatory regulation of reporting? If so how should we regulate? Are there major problems? 8 IASB and due process – what are the stages of due process – why is convergence with the US important? 9 What is the ‘market for corporate takeovers’ and the ‘market for managers’ – and what impact have these on accounting disclosure? 10 Reporting Financial Statements Why is one of the elements of the financial statements useful to shareholders? Statement of the changes in position of equity for a company provides the movement of the holding position of the equity shareholders. This statement gen erally comprises of the net profits that can be attributed to the shareholders, the changes in the share capital reserves, the dividend that is paid to the shareholder, the effect of the accounting policy changes or the any kind of changes that has been done to correct any error in the previous period. This is an essential statement that needs to be disclosed to the shareholders because the factors that have an effect on the changes in the position can be known. This statement would be reflecting the nature of the changes that take place in the equity reserves which otherwise would not be available to the shareholders. For example the issue and redemption of the share capital can only be obtained from the statement of financial position. What is the purpose of one kind of disclosure e.g. discontinued activities, or expenses such as audit? Discontinued operations of an enterprise would entail those activities by which the company would be selling a component through any transaction o r demerger or would be disposing off the assets or liabilities of the organisation or abandoning any component of the business. It is important for a company to make the disclosures of the discontinued operations because it would help in assessing the cash flows of the enterprise, the capacity to generate earnings and to make proper segregation of the information about the discontinuing operations form that of the continuing operations. Organisations should cite the evidence of auditing process in the annual statements. Thus the fees that are paid for the auditing as well as the non auditing services need to be paid. On the other hand it is considered that the independence of the auditors is essential for a sound and fair auditing process. Hence by the payment of the fees the quality of auditing in the organisation is ensured. Earnings per Share Basic and diluted EPS Basic EPS is the earnings of the company that accrues to the shareholders of the organisation. Basic EPS is derived b y dividing the net profit of the company by the total amount of outstanding shares. The amount net profit is calculated after distribution of the dividends to the preference shareholders. This may be explained with the example of the following example. Suppose the Net Profit available for a company is $ 40000. And the number of equity shares outstanding is 2000. Then the EPS of the company would be $50. Diluted EPS on the other hand is the net profit of the company divided by the number of equ

European Year of Education through Sport 2004 Essay Example for Free

European Year of Education through Sport 2004 Essay Research, analyse and critically examine the (European Unions) European Year of Education through Sport 2004, illustrating your answer with examples from European countries. Sport has been a major arena for the display of popular European values ever since the very first recorded Ancient Olympics were held at Olympia in 776 B.C. The Olympics of Ancient Greece and subsequently the modern Olympics gave rise to the ideology of Olympism, a way of life that embodies through sport these qualities and values. In the years that have passed, the changing face of sport has modelled and re-modelled itself in line with contemporary trends and technological advancements, but the core beliefs have remained the same. Whilst even then in its infancy, sport had to deal with bribery and corruption, with politics and commercialism; the same evils that have plagued the sporting world at the highest level ever since; sport has survived, and the ethos of sport and Olympism continue to be heralded as the archetype of health, vitality and virtue. In September 2003 a Eurobarometer survey was carried out, in order to establish the general public feelings towards education through sport. The results it returned were unswerving in their support. Almost two-thirds of the survey sample cited team spirit as the most important sporting value, whilst 70% were in favour of a harder crackdown on doping in sport. Amongst other revelations of a similar trend it is notable that the 2 highest responses when asked if the EU should do more to promote education through sport were those of Greece (90% said yes) and Portugal (85%). These of course will be the 2 main focal points for sporting excellence in 2004; hosting the Olympic Games and the European Football Championships respectively. It is clear that the officials of the European Union share the belief that the prominent values and health benefits that can be garnered from education through sport are desirable. Following the conclusion of the Eurobarometer survey and further research, a budget totalling à ¯Ã‚ ¿Ã‚ ½11.5 million was made available specifically for the initiative they dubbed The European Year of Education through Sport (EYES). The allocation of the budget is divided, in simple terms, as described on the InfoBase Europe website, (www.ibeurope.com): A budget of à ¯Ã‚ ¿Ã‚ ½11.5 million will be available to support meetings, campaigns and events designed to further the aims of the Year throughout the European Union. Whilst à ¯Ã‚ ¿Ã‚ ½11.5 million may appear at first glance to be a substantial amount, further examination reveals otherwise. To be simplistic in analysis, let us say that the funds were equally divided amongst the European Unions 15 member states; this would leave à ¯Ã‚ ¿Ã‚ ½766,667 (or à ¯Ã‚ ¿Ã‚ ½522,575 [source: www.xe.com]) per nation to distribute internally to cover the entire year. This would work out at around à ¯Ã‚ ¿Ã‚ ½14,744 or à ¯Ã‚ ¿Ã‚ ½10,050 per week for the whole country, far less than the wage of some professional athletes. The UK branch of EYES has 3 key objectives: 1. Promote EYES in the UK and on a pan-European basis. 2. Give as many people as possible access to the work being undertaken during the EYES 2004 programme. 3. Engage more young people in physical activity and sport, enhancing other developments in the field in the UK. These objectives run parallel with those of the EU as a whole (see annexe 1). In terms of promotion, the initiative is being spearheaded by an All-Star team of popular former and current stars of European sport; the most familiar of these perhaps being Jurgen Klinsmann, Clarence Seedorf, Amelie Mauresmo and Sir Steven Redgrave. Alongside these 5 are another 37 individuals (as well as the Latvian National Football Team), ranging from internationally famed to somewhat obscure, all of whom are committed to actively supporting the campaign. (http://www.eyes-2004.info/254.0.html) There seems to be a solid base from which to build a real Europe-wide success. In addition to the All-Star Team, EYES can boast partners from all over Europe, from a variety of different sports as well as many Governmental ministries and Educational Associations, 4 TV Channels and, perhaps most significantly, Sponsorship from VISA and the German travel company Vietentours. There will certainly be a significant amount of publicity surrounding EYES as the year goes on. The logo, accompanied by its slogan (move your body, stretch your mind) will be on display at nearly 200 events during 2004, including the Olympic Games, the Paralympic Games and Euro 2004. It appears that from a promotional point of view, as well as the infrastructure, the EU has got it right. There will be plenty of opportunities for people to find out about and participate in EYES. But then what? Even if we were to blanket the entire continent with an awareness of EYES; even if every school in every nation participated; what next? 2005 will not be the European Year of Education through Sport, II. Surely the priority must be to lay down the foundations for future and continuing education through sport throughout the continent? Any continuing legacy or suchlike goes unmentioned in the aims and objectives sections of EYES on both the official website and InfoBase. The focus seems to be on getting as many people interested in sport as possible, then assuming their enthusiasm will remain at a constant level without further promotion. It implies a level of naivety in terms of the EUs awareness of the seemingly obvious expendable novelty value that can be associated with most short-term governmental and pan-European events of this ilk. There is no function in place to prevent the project from slipping into history without having made any real long-term difference to the education of the public through continuing participation in sport. The official UK website (www.eyes2004.org) contains information for schools on how to get involved, news updates on EYES projects and media releases, and online challenges for schools to take part in by inputting results from different activities into a database to create live, on-line competition between schools (http://www.eyes2004challenges.org/splash.htm) This attempts to address the access aim of the website; whether or not it does this remains to be seen. In my personal experience, the efforts of the British arm of the project so far appear to have been poor, especially on the promotional side. Public awareness seems to be non-existent; I have mentioned EYES to many people, young and old, at every level of the education system; from my neighbours primary school children to my 16 year old brother, to my Mother, (a project manager at the local 6th form college). Neither any of them, nor any of the others I spoke to were previously aware of the EYES. Whilst I am aware that this casual sampling cannot be considered in any way to be indicative of the entire British population, they dont exactly imply a resounding success of the project in my local area. However, it is important to note that in this, as in all cases, only 4 months of the year have passed and there is still time for awareness to be created. There are 5 projects currently running here in the UK: The use of sport and education for the social inclusion of asylum seekers and refugees. (Loughborough University) Basic Skills and Education through Sport (Hull City Council) Clean Start programme (UK Sport) Learning Through Football: Euro 2004 (Football Association) Leeds Education Activity Partnership (Leeds City Council) http://www.eyes2004.org/projectnews.htm The first project on the list highlights the poor promotional aspect perfectly. Whilst it is being run here at Loughborough University; the level of awareness of the project itself and of EYES as a whole has been minimal. Continental Europe, however, may prove to be a different story. Whilst the British Physical Education system is comparatively relaxed in its decentralisation, possibly leading to the aforementioned ineffectiveness in the dissemination of the EYES message, the French political infrastructure, for example, may prove a far more effective and efficient vehicle for the promotion of EYES due to its highly centralised nature. Another aspect is to promote the value of voluntary work for the young and the benefits it can provide for informal education. An example of this is in Portugal where by The Portuguese Youth Institute supported by the European Voluntary Service are giving children under the age of 16 the opportunity to help out in European Football Championships 2004 as ball boys and holding flags and banners before games. The aim of the scheme is to bring young people from different communities and racial backgrounds together through voluntary participation in sport. It may also be argued that, whilst 2004 may have initially appeared to be the ideal year for EYES, with 2 internationally prestigious sporting events being hosted in Europe; the reality may be somewhat different in that EYES could well be overshadowed to the point of insignificance by both Euro 2004 and the Athens Olympics. To make a conclusive statement about the success of EYES at this early stage in the year would I feel be somewhat naà ¯Ã‚ ¿Ã‚ ½ve. It can be said however, that the right building blocks have been put into place in order to make it a success. The infrastructure and the organisational aspect is far-reaching enough to be of use to the whole continent; whilst remaining centralised enough in key areas to focus on the same goals. The promotional side is again set up right, with representatives from many sports and many countries being involved from the high-profile to the less glamorous. Whilst the signs of implementation of EYES in schools are encouraging; LEAPS (Learning and education through activity and participation in sports) in Dublin; Basic skills and Education through Sport (Hull); Together in Sport for growing up (Italy); the true results of EYES success in schools may take some time due to the enormous amount of feedback required to get a realistic overview of all events and projects. The apparent lack of continuation in terms of the aims and objectives of the initiative can be put down to one of two things. One is that the EU are banking on the continuing success of a one-off push into sport, ignoring the possibility of a speedy return to the low participation rates of recent years. The more likely explanation is that, whilst the EU realise that the effects of EYES may wear off as the future years go by, it will be more effective, given the comparatively small budget available, to concentrate on getting the message out there to as many people as possible this year than to try to implement long-running programmes with less public awareness. Ultimately the deciding factor on the success or failure of EYES, as with most things, will be the budget. Even if, as suggested, the money is directed in the correct manner with minimal amounts of wastage, it is still a relatively insignificant sum on an international scale. I would predict that for there to be any lasting impression left by EYES on the future education through sport in this continent, the amount of funding behind the initiative would have to be substantially larger. Bibliography http://www.museum.upenn.edu/new/Olympics/olympicorigins.shtml (Accessed 15/03/04) http://www.ecdel.org.au/whatsnew/2003/sports.htm (Accessed 15/03/04) http://www.ibeurope.com/Database/Factsheets/F050eyes.htm (Accessed 15/03/04) http://www.europa.eu.int/comm/sport/key_files/annee_eur/a_2004_en.html (Accessed 15/03/04) http://www.xe.com/ucc/ (Accessed 15/03/04) http://www.eyes2004.org/splash.htm (Accessed 17/03/04) http://www.eyes2004.org/projectnews.htm (Accessed 18/03/04) http://www.eyes-2004.info/254.0.html (Accessed 18/03/04) http://www.eyes-2004.info/4138.0.html (Accessed 18/03/04) Annexe 1 The Aims of EYES (http://www.ibeurope.com/Database/Factsheets/F050eyes.htm) The aims of the European Year are: (a) to make educational institutions and sports organisations aware of the need for cooperation in order to develop education through sport and its European dimension, given the very great interest that young people take in all kinds of sport; (b) to take advantage of the values conveyed through sport to develop knowledge and skills whereby young people in particular can develop their physical prowess and readiness for personal effort and also social abilities such as teamwork, solidarity, tolerance and fair play in a multicultural framework; (c) to promote awareness of the positive contribution that voluntary activities make to non-formal education, especially of young people; (d) to promote the educational value of pupil mobility and exchanges particularly in a multicultural environment through the organisation of sporting and cultural contacts as part of school activity; (e) to encourage the exchange of good practice concerning the role sport can play in education systems to promote the social inclusion of disadvantaged groups; (f) to create a better balance between intellectual and physical activity in school life by encouraging sport in school activities; (g) to consider the problems relating to the education of young sportsmen and sportswomen taking part in competitive sports.

Clarissas Way of Death Essay -- Samuel Richardson Clarissa Essays

Clarissa's Way of Death In Clarissa, Samuel Richardson finds "an exemplar to her sex." But her story does not provide a model to live by, as such a qualification may lead one to expect. Only in the afterlife does Clarissa presumably receive what she deserves. The life suggested by her example is untenable. Clarissa's death is the inevitable result of her unrealistic, unimpeachable virtue  ­ a virtue that is defined less by what she does than by what she will permit. Her death serves not only a narrative end in the novel, but the demands of psychological realism. Richardson respects the conclusion made inevitable by the very "divinity" of Clarissa's personality. This heroine can have no other conclusion. Her death-drive is a fundamental aspect of her character, one present since the very beginning of the book. Though she is an extremely rational heroine, she is not necessarily reasonable. Like all young people, she wants happiness  ­ but her idea of it is impossible to live, an almost childish fantasy. Her devotion to "the single life" is not only a resistance to an unwanted match, but a refusal to have her purity blemished. Her purity and her virtue are the building blocks of her selfhood, but these elements have been formed in her childhood, and thus are not directly transferable to the exigencies, and duties, of adult life. In defense of this virtue, Clarissa has an almost morbid streak that prefigures her conclusion. There can be no worldly happiness for Clarissa. Lovelace's crime, in a certain sense, is only incidental. Clarissa can never be married, as she can never accept its corollary, adulthood. Growing up implies a change of state that she cannot reconcile with her established identity. It is a shock, upon... ...these "trials" is the confirmation of her "divinity". "The fall of a regular person, no doubt, is dreadful" she writes to her uncle Antony (426). But this is not her situation, not her crime. She herself is not a "regular person", and her fall was not a typical fall: "would to Heaven," she implores later in the letter, "that I had had the circumstances of [my fall] inquired into!" (426-7). Her death is the manifestation of her blamelessness. Death recreates her as immaculate, by proving that a blemished existence is not consistent with her nature. Though she asserts, "I am ruined in my own eyes; and that is the same to me as if all the world knew it" (316), it becomes proof of her transcendence that "all the world" know it. By agreeing to publish her tale after her demise, she has transformed the circumstances of her disgrace into a proof of her greater purity.

Zigbee

The message therefore contains two destination addresses: * Address of the final destination * Address of the node which is the next â€Å"hop† The way these addresses are used in message propagation depends on the network topology, as follows:Star Topology All messages are routed via the Co-ordination. Both addresses are needed and the â€Å"next hop† address is that of the Co-ordination. Tree Topology A message is routed up the tree until it reaches a node that can route it back down the tree to the destination node.Both addresses are needed and the initial â€Å"next hop† address is hat of the parent of the sending node. The parent node then resends the message to the next relevant node – if this is the target node itself, the â€Å"final destination† address is used. The last step is then repeated and message propagation continues in this way until the target node is reached. Mesh Topology In this case, the propagation path depends on whether th e target node is in range: * If the target node is in range, only the â€Å"final destination† address is used. If the target node is not in range, the initial â€Å"next hop† address is that of the first node in the route to the IANAL destination. The message propagation continues in this way until the target node is reached. I I Application programs in intermediate nodes are not aware of the relayed message or its contents – the relaying mechanism is handled by the Gibe stack. I I The message propagation methods for the different topologies are illustrated by the animations below. Star Topology Tree Topologies Topology I Click â€Å"Next Page† to continue.I Previous Page | 1 12 13 14 15 16 17 I Negotiate o connecting 1 Route Discovery The Gibe stack network layer supports a â€Å"route discovery' facility in which a mesh outwork can be requested to find the best available route to the destination, when sending a message. Route discovery is initiated wh en requested by a data transmission request. Route Discovery Options There are three options related to route discovery for a mesh network (the required option being indicated in the message): SUPPRESS route discovery: The message is routed along the tree.ENABLE route discovery: The message is routed along an already discovered mesh route, if one exists, otherwise the Router initiates a route discovery. Once this is complete, the message will be sent along the calculated route. If the Router does not have the capacity to store the new route, it will direct the message along the tree. FORCE route discovery: If the Router has the route capacity, it will initiate a route discovery, even if a known route already exists. Once this is complete, the message will be sent along the calculated route.If the Router does not have the route capacity, it will route the message along the tree. Use of this option should be restricted, as it generates a lot of network traffic. Route Discovery Mechani sm The mechanism for route discovery between two End Devices involves the following . A route discovery broadcast is sent by the parent Router of the source End steps: Device. This broadcast contains the network address of the destination End Device. 2. All Routers eventually receive the broadcast, one of which is the parent of the destination End Device. 3.The parent Router of the destination node sends back a reply addressed to the parent Router of the source. 4. As the reply travels back through the network, the hop count and a signal quality measure for each hop are recorded. Each Router in the path can build a routing table entry containing the best tat to the destination End Device. 5. Eventually, each Router in the path will have a routing table entry and the route from source to destination End Device is established. Note that the corresponding route from destination to source is not known – the route discovered is unidirectional.I The choice of best path is usually t he one with the least number of hops, although if a hop on the most direct route has a poor signal quality (and hence a greater chance that retries will be needed), a route with more hops may be chosen. Device and Service Discovery The Gibe specification provides the facility for devices to find out information about other nodes in a network, such as their addresses, which types of applications are running on them, their power source and sleep behavior.This information is stored in descriptors on each node, and is used by the enquiring node to tailor its behavior to the requirements of the network. Discovery is typically used when a node is being introduced into a user-configured network, such as a domestic security or lighting control system. Once the device has Joined the network, its integration into the outwork may require the user to start the integration process by pressing a button or similar. The first task is to find out if there are any other devices that it can talk to.Fo r example, a device implementing the switch conforming to the HOC profile tries to find devices containing HOC load controllers to which it could potentially send its switch state information (the process of associating the switch with a particular load controller is handled by the binding process, presented earlier in this course). There are two types of discovery, Device and Service Discovery: Device Discovery Device Discovery involves interrogating a remote node for address information.The retrieved information can be either: * the MAC (IEEE) address of the node with a given network address * the network address of the node with a given MAC address. If the node being interrogated is a Router or Co-ordination, it may optionally supply the addresses of all the devices that are associated with it, as well as its own address. In this way, it is possible to discover all the devices in a network by requesting this information from the Co-ordination and then using the list of addresses corresponding to the children of the Co-ordination to launch queries about their child nodes.

Cipero River

Methodology Where was data collected? Data was collected at Cipero River, South Trinidad The Cipreo River was chosen as the area of study for pollution. The study of pollution was ideal for the area, as it is a major area which is situated near the San Fernando region, these very rivers banks where also overflown of the year 2010. When was data collected? The field study was conducted on June 12th 2012, between the hours of 8. am. and 10. am. How was data collected? Data was obtained by the use of various instruments, such as a * Camera * Pen Stationary paper * Measuring tape * Stopwatch * String * Cups * PH meter What was done to obtain this data? * 7 points of the Cipero river were examined, at each point of the river a cup was lowered into the water, by the use of the string, to obtain water from the river, the PH meter was then used to determine whether that part of the water was polluted, by showing results from the test either being acidic or alkaline. * Data was also obtained, by determining the velocity of the water at each point of the river, which was visited. 1.Stationary paper was used to make a paper boat 2. Measuring tape was then used to measure a certain distance, this determined the departure and arrival of the boat at the given area. 3. The boat was then released and the stopwatch immediately started 4. When the paper boat passed the required distance the stopwatch was then stopped, results where then recorded. Aim * To identify the causes and consequences of pollution, at various points along Cipero River South, Trinidad. Analysis and Discussion Do you know the meaning of the word pollution?Longman Geography for CSEC gives the definition as, â€Å"†¦the unclean state of the environment resulting in physical, chemical and biological changes that can seriously affect ecological systems. † Pollution results from the improper disposal of waste, whether solid, liquid or gas, with this being said from the results which were obtained at Ciprero River it is my belief that the river is polluted. Seven points of the river were examined at the river and at each point which was visited there was pollution of various forms present.At the beginning of the river it was slightly polluted there was little improper disposal of unwanted materials such as garbage and iron present, this may have been due to individuals who pass nearby the river occasionally, and also due to motor vehicles who are constantly passing on the roads on a daily day to day basis. Despite this it was noticed that as I examined more and more points of the river, the more polluted it seemed. At point four of the river there was pollution present in the water due to improper drainage caused by industries, industrial waste was seen circulating in the water.At various parts of the water it was brown and murky black in color, it also had an offensive smell. There are three types of major pollution that can be observed at the Cipero River. Land pollution is on e of them, the Cipero River is located in an area which is close to the town San Fernando, many people on a daily bases pass through this area to go to attend their jobs, and also to reach to the town. It can be said that people often throw and dispose of their garbage improperly and due to the constant presence of individuals passing through this region, more and more garbage is accumulating near and inside the river.Water pollution is the second major form of pollution, in the form of sewage due to improper drainage. Water enters the river due to the housing developments poor drainage system and also from industries that release harmful chemicals and waste into the water, this affects the color and quality of the water. Water pollution, also poses a threat to the animal species that are present in the water, it was observed that at point one of the river fishes and alligators were seen living in this river as their habitat, when the water becomes polluted and they can’t sur vive, what will be the outcome?!Offensive odour also presents itself as pollution, improper drainage from people’s houses and industries enters the water causing it to have an unpleasant odour. The Cipero River is also located on a road which is constantly busy, sometimes at night people may also not have a choice and urinate near the river, this along with the water pollution and land pollution increases the smell of the river making it smell more fowl.Conclusion Evidently there is a problem of pollution which is present at the Cipero River, due to types of pollution such as, sewage, offensive odour, and waste water. This is mainly due to poor waste and sewage practices and poor regulation of drainage, this problem can be easily stopped if individuals are willing to make a difference. In conclusion, the matter of pollution is one that is not taken seriously in Trinidad and Tobago, all around us every day we see pollution existing, yet still nobody seems to care.Pollution is something that should be addressed more regularly because although it may seem like it’s not important, it is. Table Of Contents The Aim of the study Location of field study Methodology Presentation of data Analysis and Discussion Conclusion Bibliography Presentation of data Bibliography * The site of Cipero River South Trinidad * Paul Guiness et al. Geography for CSEC. Nelson Thornes, 2008 Name: Karishma Ramtahal School: Parvati Girls Hindu College Class: 5M1 Topic: Pollution at Cipero River South Trinidad

Cancer Research UK television advertisement Essays

Cancer Research UK television advertisement Essays Cancer Research UK television advertisement Essay Cancer Research UK television advertisement Essay Cancer Research UK is Britains leading charity and is dedicated to the research, treatment and prevention of cancer. With a team of 3000 scientists, and an annual research budget in excess of à ¯Ã‚ ¿Ã‚ ½130 million, they are the largest independent cancer research organisation in the world. In todays world, adverts have a great deal of influence over what we buy and do. Nearly everywhere we go some type of advert bombards us. For example, there are adverts on buses, on television, in magazines and on the street. This essay will identify the techniques used by the Cancer Research UK advertisement, by looking in great detail at the colours, music, fonts and other techniques. More than one in three of us will develop cancer at some point. Few of us go through life without coming into contact with the disease in some way either through personal experience or through that of a friend or family member. Cancer Research UK is an organisation set up to find new and effective treatments for cancer quicker than ever before. The genre of an advert will determine its audience and most adverts are geared towards a certain target audience. For example, if the advert were for Mountain Biking UK it could use a famous mountain biker and detailed technical terms, which would appeal to the target audience. They would therefore be interested in and could identify with the product and the message the advert portrays. However, the Cancer Research UKs advert doesnt seem to clearly indicate who the intended audience is, probably because cancer affects everyone. It does however convey the fact that cancer affects not only the victim, but also those closest to them. In the advert a women dies leaving a child mother-less, it is a potential sorrow that many can identify with and is immediately understood even by children. In the advertisement there is two scenes in contrast with each other. The first scene shows to the viewer the affects cancer can have over a family. In the other scene, there is a family who has benefited from the organisation. This shows to the viewer the big impacts they could create from donating a small sum of money. The advertisement uses a number of techniques to convey to the viewer why they should contribute 2 a month to Cancer Research UK. The music in the background makes the viewer feel mournful, empathetic, and sad. There are lots of other effects like the voiceover, which is slow and meaningful, together with powerful visual images.  The advert starts with a high angle over shoulder shot at a boy who looks to be about seven years old and his mother. The director has chosen the location of the advert to be in the hallway whilst the child gets ready for school. This is a vital part of a mothers role to prepare her child for the day ahead. This makes the boy so vulnerable because he couldnt cope with a loss of his mother. This is why it is so important that the viewer contributes a sum of money smaller than the cost of their daily coffee in a caf This is a technique used in many adverts where the viewer is made to feel guilty for not participating in the event. Eva Cassidy who is a singer became famous posthumously, writes the music in the background. She has a distinctive soft and delicate voice that is instantly recognizable. It is a well-known fact that she tragically died of cancer at the age of thirty-three. Her voice used as the musical backdrop in this advert, is particularly poignant and apt. The lyrics to the music Youll remember me when the west wind moves upon the fields of barley can also have a reminiscent and nostalgic affect upon the viewer. The hallway portrays family life with shoes on the floor and coats hung up. However the lack of colour in the hallway creates a stark sterile atmosphere that is bereft of the busyness of everyday life. The camera then pans across to the right, the cancer research logo appears on the screen, the camera now gives an over shoulder view with the mothers back to the camera. The mother leans forward and whispers softly into the boys ear Dont forget your hanky and slowly disappears into the mirror. At this point the voiceover says, We dont have a magic mirror, but at Cancer Research UK, were helping more and more people survive cancer everyday. The voice is emotional, saying that there is no magic mirror, nothing will bring someone back, but the organisation is developing the cures for cancer. Were helping more and more people survive cancer everyday. It sounds catchy, and suits the context. It also instills hope into that scene of loss and despair. It encourages the viewer to believe that their financial contribution could avoid such tragedy in the future. This is another technique, which demonstrates what the viewer is buying with their small contribution; hope.

Three Sisters Essay Example

Three Sisters Essay Example Three Sisters Paper Three Sisters Paper In the light of your study of Stanislavski and after seeing Miss Julie how would you direct the opening act of Three Sisters? The opening of Act One of Chekhovs Three Sisters, gives detailed stage directions, which offers valuable information on the main characters of the play; the three sisters, Irina, Masha and Olga. As a director, I would encourage the actors playing these roles to read the information, as it defines clearly the different characters of the sisters, and so can be used for characterisation. As a director, I am fully aware that Three Sisters is a realist play; therefore, this would prompt me to use Stanislavski methods to develop true to life portrayals of the characters. The following is a sketch of Act One: During the opening of the play the three sisters will sit in their designated areas and the audience will watch while Olga marks her books, Irina puts on make-up for her party, and Masha reads a book on the window seat, subdued. In the background (the ballroom), the table will be laid by a servant, which could be played by Anfisa, the old nurse. The clip-clop sound of her heels as she rushes about will make stark contrast to the silence of the sisters. I aspire to obtain the audience to suspend their disbelief, and remain this through-out the play. This idea is heavily influenced by the theatre production of After Miss Julie. My intention is for the audience to see the closeness of the relationship between Olga and Irina. Moreover, to see how Masha is the recluse of the sisters, and overlooked by them due to her quietness and concealed emotions. Olga (as indicated by her regulation dark-blue dress of a high school teacher) is the mother figure for the sisters, especially Irina, who never really knew her mum. Irina seems distant from her sisters, as she is the only young one left, and she is still happy-go-lucky and enjoys her life without worry. Olga is the oldest, and uses this to boss the others sisters around. Olga is the only sister to work, and so is constantly moaning about her work. She revels in being the sister with authority, but also resents it, as she feels forced into work since her fathers death. Her movements should be very swift, and she should constantly be moving around, making herself busy, yet achieving nothing, reflecting a theme of the play. This will create humour for the audience, as they will see her fussing over everything, yet doing nothing. Her movements should be very rapid, restless, and hurried. Using Stanislavskis methods, I would find out the super objective of Olgas character, to create naturalism. Personally, I believe Olgas motivations in life are to return to Moscow, and find a husband. This is from the social context of the play, where many women believed they needed a husband to achieve true happiness, and also a husband would result in Olga not needing a job. To show this in the play I will show Olga being extremely interested in Tuzenback and flirtatiously behaving with him as he talks about Vershinin. This can be achieved by making lots of eye contact with him and her moving closer to him, until she hears he has a wife, and then she will sharply turn away. An objective of Olgas character is to continue working, although she says It wears me out, I believe she loves it and could not just sit at home like the other sisters. This arises one of the themes of the play work. None of the sisters worked previously as they are wealthy and do not have the need to work. I believe Chekhov used this to show that you need to work to have ambition and achieve in life. This is shown in the play, as all the sisters ambition is to return to Moscow, yet none of them does anything towards this ambition. Chekhov himself was born into a poor family, but worked hard and achieved an amazing amount. I think this highlights the social context of the play between rich and poor. Rich and poor is an underlying theme of Act One, and was an important issue in the era of the play. Natasha is of low class, and so discriminated against by the sisters who believe she is not good enough for their beloved Andrew. Masha in particular scrutinises everything about Natasha, from her clothes, which are downright pathetic to her make-up and hair. This shows a very materialistic viewpoint, and shows no intent to get to know Natasha, just judge her because of her class. This also shows how much the sisters love Andrew and do not want him getting hurt. I believe the sisters are very jealous of allowing another female into their household, which is why they resent Natasha. In Act One Natasha should be portrayed as a very timid young woman, this can be shown by her emotional outbursts and general uncertainty. Natasha and Andrew provide the only true love shown in Act One, and as they finish the Act, lead the audience to believe there will be much more to come. The couple give an optimistic out-look that good things can come out of bad situations, and I think this leaves the end of Act One on a happy and loving end. The sketch of the set of the play shows Masha is facing the audience she will be able to communicate with them, they will be able to see clearly her facial expressions, which will create an intimacy with the audience, and I hope result in the audience watching Masha and perhaps feeling sympathy for her. Being in at the side of the other two sisters also allows Olga and Irina to talk about Masha in whispers, and direct facial expressions at her, without her noticing. The description of Masha in a black dress, sits with her hat on her lap reading a book convey the isolation of her character. The black portrays seriousness, and hiding her feelings from the other sisters. I believe Masha is a character who tries to forget everything bad in her life. I think this results in her feeling severely depressed, as in the instance of the death of her father; bottling up her feelings has resulted in Masha not getting over the death, just replaying it repeatedly in her mind, effectively making her unable to think of anything else and become further withdrawn. She rarely speaks, and because of this, the sisters cannot help her. However when Masha does speak, it upsets the other sisters as Masha is the strong one, and causes them to break down with her; Olga particularly loses control. Masha is also depressed over her marriage; she believed her husband was intelligent and wise, and now she refuses to accept the reality that he is not this, and she does not love him. The audience will have an insight into the true Masha, an insecure person, who is deeply upset by her sisters relationship and her life in general. This will be shown by Masha observing the play, without allowing the other characters to see (which will create dramatic irony), and reacting to the action behind her, while facing the audience. Masha can use the audience as a friend, and watch them rather than interact with her sisters. Mashas facial expressions are very important in order to portray her character naturalistically. Due to this I would use Stanislavskis acting method of emotion memory, by asking the actress playing Masha to remember how it felt in a part of her life when she had no one to help her, and her life was disappearing before her eyes. I would then ask her to use these feelings with Masha, to create naturalism. Part of Mashas character resents the close relationship between Olga and Irina, and this leads to her feeling more isolated. This will be shown when Masha whistles. The whistle will be one of those pretend Im not here whistles but at the same time, the whistle will remind the other sisters of Mashas existence. There is a different side to Mashas character that occasionally shows a more ambitious and happy person; such as when she proclaims You only live once, where I believe Mashas voice should change from a bored, monotonous, pre-occupied, slow and quiet voice to a faster, excited, almost breathy voice. This will highlight the change of character and therefore the comedy-tragedy that Chekhov aimed will succeed. Both the sisters adore Irina, the youngest, but especially Olga, because of their mother-daughter type relationship. Again, the stage directions explain Irinas character, in a white dress, stands lost in thought. Irina is young and free, with no commitments in life, and has time to spend her day deep in thought. Her character is portrayed through her becoming very excitable at the thought of her oncoming party, and applying make-up and choosing her clothes. This shows that she has the time to spend doing these useless tasks, and demonstrates her need to dress-up to feel more important and grown-up, as well as impress the male guests. Irina is innocent and pure, as indicated by her white dress, but can be immature, such as when she remarks I know everything, which show she believes she has knowledge, which is expanded on later in the play when Masha remarks We know too much, while talking to Andrew about their education. I believe Chekhov is making a political point about how many people believe they know too much, when they know nothing. Chekhov was very philosophical (which reflects in many of his characters including Masha and Solyony), and once said Only Charlatans know everything and understand nothing. This is true to many characters of the play; for example Tuzenback, has never worked a day in his life, and believes he learns all he needs through newspapers. As a director, I would use this to create humour, by allowing the audience to laugh at these sad people, who have no grasp on reality. The theme of ambition plays a large part of Act One, as well as the rest of the play. All three of the sisters are striving towards moving back to Moscow, as this is where all their happy memories are. However, none of the sisters do anything towards their ambition, and so nothing changes in their lives. This again highlights how sad rich peoples lives can be, as they have no drive to do anything for themselves, as they can happily survive on what their family provides for them. To show this in the play I would have the characters constantly fussing over the clock (placed in the centre of the drawing room). This will represent how time is passing by in front of them without them realising, while they continue their petty lives. Each of the characters deep down knows they will not achieve their dream, but each of them long for it all the same. The theme of ambition also shows the frustration of the sisters, particularly Masha, to escape to the big city yet they only talk about it. Again, I believe Chekhov is making a social statement about the amount of people in Russia who wanted to change the out-dated social order at the time of the play, yet did nothing to achieve this goal. This theme is personal to Chekhov, as he DID return to his family in Moscow, showing you can achieve dreams with effort. I would achieve comedy throughout Act One using the various characters Chekhov included to provide comic relief for the audience, characters such as Tuzenback, Chebutykin, and Solyony, to distract from the awful tragedy of the majority of the play. These characters can be completely over-acted but still believable. These characters are typical nutty professors and they should all be dressed eccentrically, and constantly thinking of new ideas. The doctor is the typical result of doing too much work in his life, meaning he has been driven crazy. To achieve humour the actors must fully believe every word they say and make sure they take themselves seriously, even though they are clowns. These characters all flirt with the sisters, that also creates humour, and I believe they find it their duty to look after the sisters since their fathers death. This is another case of the characters believing they know more than they do. Another chance for comedy is how the three sisters smother Andrew, and clap at him and generally treat him like a child. Humour is achieved by making the sisters become over-enthusiastic mothers, fussing over Andrew, and showing off his achievements, such as the frames on the piano. The audience will be able to relate to this experience and so find it very funny. Ferapont can also be used to create humour because he can be played as a typical bewildered, deaf, old man. The setting of Act One will be very naturalistic, all props will be used (including knives, forks, table cloth, tables, samovar, chairs, cake, columns, curtains and swords), with fully made-up rooms, including appropriate flooring, curtains, and wallpaper, with everything looking aged, to fit with the period of the play. Many unused and often ugly but expensive ornaments will be placed around the ballroom, to show how the Prozorovs have lots of money for luxurious items, as well as painting scattered on the walls and an old bookcase. The ballroom table will also convey the wealth of the family, using ridiculous numbers of knives and forks around the immaculately placed plates, with flowers in the middle of the table, to indicate the springtime time of year. Lighting will be used to mimic natural sunlight streaming through the windows. The audience will be situated around the stage in a semi-circle, and the audience size will be small (around 250), so they will all be very close to the actors. This will make the audience feel more involved, and make the drama more realistic, personal, and believable. All costumes will be to date, and according to the stage directions and only natural make-up will be used. All male soldiers will be wearing military uniforms and civilian clothing. The pace of Act One will develop throughout, to prepare the audience for more tension and a climax in the following acts. In conclusion, I believe the relationship between the three sisters is the focus of Act One, and how they react to other people. I believe the solution to making this play work theatrically is to use Chekhovs idea of comedy and tragedy, to develop the naturalism of the play, as life often has highs and lows. The tragedy of the play creates tension and allows the audience to relate to characters, and then the comedy allows the audience to forget the problems and enjoy the play, as well as making the tragedy more obvious, and at times heartbreaking. To develop Act One I would continue to use Stanislavski methods to increase the naturalism of the play, and improve characterisation.

Biography of Diana, Princess of Wales

Biography of Diana, Princess of Wales Princess Diana (born Diana Frances Spencer; July 1, 1961–August 31, 1997) was the consort of Charles, Prince of Wales. She was the mother of Prince William, currently in line for the throne after his father, Dianes former husband, and of Prince Harry. Diana was also known for her charity work and her fashion image. Fast Facts: Diana, Princess of Wales Known For: Diana became a member of the British royal family when she married Charles, Prince of Wales, in 1981.Also Known As: Diana Frances Spencer, Lady Di, Princess DianaBorn: July 1, 1961 in Sandringham, EnglandParents: John Spencer and Frances SpencerDied: August 31, 1997 in Paris, FranceSpouse: Charles, Prince of Wales (m. 1981–1996)Children: Prince William (William Arthur Philip Louis), Prince Harry (Henry Charles Albert David) Early Life Diana Frances Spencer was born on July 1, 1961, in Sandringham, England. Although she was a member of the British aristocracy, she was technically a commoner, not a royal. Dianas father was John Spencer, Viscount Althorp, a personal aide to King George VI and to Queen Elizabeth II. Her mother was the Honourable Frances Shand-Kydd. Dianas parents divorced in 1969. Her mother ran away with a wealthy heir, and her father gained custody of the children. He later married Raine Legge, whose mother was Barbara Cartland, a romance novelist. Childhood and Schooling Diana grew up practically next door to Queen Elizabeth II and her family, at Park House, a mansion next to the Sandringham estate of the royal family. Prince Charles was 12 years older, but Prince Andrew was closer to her age and was a childhood playmate. After Dianas parents divorced, her father gained custody of her and her siblings. Diana was educated at home until she was 9 and was then sent to Riddlesworth Hall and West Heath School. Diana did not get along well with her stepmother, nor did she do well in school, finding an interest instead in ballet and, according to some reports, Prince Charles, whose picture she had on the wall of her room at school. When Diana was 16, she met Prince Charles again. He had dated her older sister Sarah. She made some impression on him, but she was still too young for him to date. After she dropped out of West Heath School at 16, she attended a finishing school in Switzerland, Chateau dOex. She left after a few months. Marriage to Prince Charles After Diana left school, she moved to London and worked as a housekeeper, nanny, and kindergarten teachers aide. She lived in a house purchased by her father and had three roommates. In 1980, Diana and Charles met again when she went to visit her sister, whose husband worked for the queen. They began to date, and six months later Charles proposed. The two were married on July 29, 1981, in a much-watched wedding thats been called the wedding of the century. Diana was the first British citizen to marry the heir to the British throne in almost 300 years. Diana immediately began making public appearances despite her reservations about being in the public eye. One of her first official visits was to the funeral of Princess Grace of Monaco. Diana soon became pregnant, giving birth to Prince William (William Arthur Philip Louis) on June 21, 1982, and then to Prince Harry (Henry Charles Albert David) on September 15, 1984. Early in their marriage, Diana and Charles were seen to be publicly affectionate; by 1986, their time apart and coolness when together were obvious. The 1992 publication of Andrew Mortons biography of Diana revealed the story of Charles long affair with Camilla Parker Bowles and alleged that Diana had made several suicide attempts. In February 1996, Diana announced that she had agreed to a divorce. Divorce and Life After The divorce was finalized on August 28, 1996. Settlement terms reportedly included about $23 million for Diana plus $600,000 per year. She and Charles would both be active in their sons lives. Diana continued to live at Kensington Palace and was permitted to retain the title Princess of Wales. At her divorce, she also gave up most of the charities shed been working with, limiting herself to only a few causes: homelessness, AIDS, leprosy, and cancer. In 1996, Diana became involved in a campaign to ban landmines. She visited several nations in her involvement with the anti-landmine campaign, an activity more political than the norm for the British royal family. In early 1997, Diana was linked romantically with the 42-year-old playboy Dodi Fayed (Emad Mohammed al-Fayed). His father, Mohammed al-Fayed, owned Harrods department store and the Ritz Hotel in Paris, among other properties. Death On August 30, 1997, Diana and Fayed left the Ritz Hotel in Paris, accompanied in a car by a driver and Dodis bodyguard. They were pursued by paparazzi. Just after midnight the car spun out of control in a Paris tunnel and crashed. Fayed and the driver were killed instantly; Diana died later in a hospital despite efforts to save her. The bodyguard survived despite critical injuries. The world quickly reacted. First came horror and shock. Then blame- much of which was directed at the paparazzi who were following the princesss car, and from whom the driver was apparently trying to escape. Later tests showed the driver had been well over the legal alcohol limit, but immediate blame was placed on the photographers and their seemingly incessant quest to capture images of Diana that could be sold to the press. Then came an outpouring of sorrow and grief. The Spencers, Dianas family, established a charitable fund in her name, and within a week $150 million in donations had been raised. Princess Dianas funeral, on September 6, drew worldwide attention. Millions turned out to line the path of the funeral procession. Legacy In many ways, Diana and her life story paralleled much in popular culture. She was married near the beginning of the 1980s, and her fairy-tale wedding, complete with a glass coach and a dress that could not quite fit inside, was in synch with the ostentatious wealth and spending of the 1980s. Her struggles with bulimia and depression shared so publicly in the press, were also typical of the 1980s focus on self-help and self-esteem. That she seemed to have finally begun to transcend many of her problems made her loss seem all the more tragic. The 1980s realization of the AIDS crisis was one in which Diana played a significant part. Her willingness to touch and hug AIDS sufferers, at a time when many in the public wanted to quarantine those with the disease based on irrational and uneducated fears of easy communicability, helped change how AIDS patients were treated. Today, Diana is still remembered as the Peoples Princess, a woman of contradictions who was born into wealth yet seemed to have a common touch; a woman who struggled with her self-image yet was a fashion icon; a woman who sought attention but often stayed at hospitals and other charity sites long after the press had left. Her life has been the subject of numerous books and films, including Diana: Her True Story, Diana: Last Days of a Princess, and Diana, 7 Days. Sources Bumiller, Elisabeth, et al. â€Å"Death of Diana: Times Journalists Recall Night of the Crash.† The New York Times, 31 Aug. 2017.Clayton, Tim, and Phil Craig. Diana: Story of a Princess. Atria Books, 2003.Lyall, Sarah. â€Å"Dianas Legacy: A Reshaped Monarchy, a More Emotional U.K.† The New York Times, 31 Aug. 2017.Morton, Andrew. Diana: Her True Story - in Her Own Words. Michael OMara Books Limited, 2019.

My Dropout Boyfriend Kept Dropping in Essay Example | Topics and Well Written Essays - 1000 words

My Dropout Boyfriend Kept Dropping in - Essay Example going through the stages of a Goth, an anarchist, and a Marxist. The author maybe does not fully understand what her boyfriend, Terry, believes is the reason why he has to do this. After Conell details Terry’s reasoning behind this choice, she responds by diverting the subject. Instead of asking why he feels the need to live out in the woods, Conell replies that she likes his apartment. Terry’s decision to live like a homeless person has nothing to do with his apartment so the author is take the attention away from living in the woods and focusing more on what he is giving up. Maybe he might have changed his mind if she had provided some valid reasons why he should not live like that. Because the author did not deal with the problem in the beginning stages, this wacky idea was allowed to run and flourish to its natural conclusion. Furthermore, Conell seems to once again contradict herself when she mentions a discussion with a girl from her dorm. She begins the conversat ion by showing her concern for his immediate safety, but after her outspoken friend emphatically dismisses the idea, Conell tries to stand up for her boyfriend. Her reasoning is that he will save a lot of money and that he will feel close to nature. This seems to suggest that Conell has insecurity problems because she is not too fond of the idea herself, but when someone else joins in attacking Terry, she immediately gets her back up and defends him like there’s no tomorrow. Confirming her earlier shock at Terry’s decision to choose to live like this, Conell mentions a book that he gave her on Valentine’s Day, Into the Wild. In this book, a young man starves to death in the Alaskan wilderness. Her warning bells should have been flashing when this happened because it is not a regular occurrence to give someone a book like this on Valentine’s Day, which is a day all about love and happiness. In her defense, she admits that this should have been a clue and t hat she did not prepare for this decision as well as she could have. Conell gives us great insight into Terry’s habits and personality when she describes the time she first met him. She admits that he was a rebellious person, although she concedes that she was attracted to this. The reason for this was that she felt the same way as he did about many things and this allowed her to express her own feelings. She gives the example of Terry wearing eyeliner and attaching a safety pin through his eyebrow; these are classic warning signs of someone who is prone to bucking the trend. The one difference between these two is that they both act their feelings out in different ways. Conell states how Terry is more outgoing, while she is more of the shy type. This seems to suggest that maybe these two are not suited for each other. Conell fails to mention how this contrast in their behavior affected their relationship. Later on, Conell mentions that Terry dropped out of school only months into his freshman year. The only reason that she gives for this decision is that he was unhappy with school, but perhaps it was something deeper; something that Conell seems to brush off so easily. She uses the word â€Å"defended† when asked about this strange decision by her friends. This shows that Conell is not necessarily in full agreement with his choice because otherwise she would have said that she

Internship Report Paper ( Mos Kaffee GmbH ) Essay

Internship Report Paper ( Mos Kaffee GmbH ) - Essay Example The organization operates its business functions in Berlin which is supposed to be closely linked with the coffee industry. According to a report published by Euromonitor (2011), Germany has been referred as a coffee drinking nation which has been verified by considering the fact that in the year 2010, the per capita use of coffee in Germany had raised by 150 liters in terms of the total volume. As stated by the German Coffee Association, coffee is regarded as a health drink in Germany. They have also claimed that coffee particularly encourages various psychological related activities and positively supports sporting activities that include fitness and also prevents the occurrences of various diseases such as diabetes. These sort of publicities about the consumption of coffee ultimately posed considerable influence upon the activities of the consumers which were perceived to affect the growth as well as sales of coffee in lieu of both value and volume by a large degree (Euromonitor, 2011). It was in the era of 1670s that the coffee houses and stores were established in Germany. Progressively, the establishment of coffee houses rose considerably and by the year 1777, coffee became a crucial part of the culture of Germany and every city of the country possessed at least one coffee house (Diaz & Pedersen, 2009). It has been observed in this context that the German business market focused upon important aspects which included the awareness for sustainability in the coffee industry along with considering various environmental issues. In relation to the coffee industry, the business market of Germany has been viewed as the main consumer of the organic products. Moreover, the German business market is regarded as the largest importer of coffee in the world. The chief market players in the coffee sector of Germany entail Kraft and Dallmayr Kaffee among others. The first coffee store was established in Berlin in the year 1721 in order to serve superior quality of coffee to the general public as consumers which helped in gradually attaining immense popularity especially in the coffee segment (Tucker, 2011). Mos Kaffee GmbH bought two franchisees of Einstein coffee shop that is regarded as one of the renowned coffee shop chains in Berlin. In order to acquire the franchise permission from Einstein, a cost of â‚ ¬15.000 was incurred and the business organization is required to pay them 4% of their sales volume every month. The business culture of Mos Kaffee GmbH has successfully penetrated in almost every individual part of the German society as the most thriving coffee chain in the nation. The business organization offers high quality coffee to its wide number of customers and intentionally targets the wealthy society in order to attain considerable market share along with gaining competitive position. Gradually, as the business of the organization started to grow, Mos Kaffee GmbH made plans to open two coffee shops especially in Berlin-Mitte and the other one in the Audi-Center located in Germany. The several coffee houses that are available in Berlin apart from Mos Kaffee GmbH include the Cafe Kranzler, Cafe Savigny, Cafe Aedes, Cafe Richler, Cafe Mohring and Wintergarten. The Wintergarten is regarded as the prettiest amongst all the coffee shops that presently exist especially in Ber

Relationship of poetry and music in Verklarte Nacht(1899) by Arnold Essay

Relationship of poetry and music in Verklarte Nacht(1899) by Arnold Schoenberg - Essay Example A string sextet in classical music is a poem written for six string instruments. A group of six musicians play it on their instruments. Generally, string sextets require an assemblage of two violins, two violas, and two cellos. The tradition of composing for string sextet starts from Op. 23 of Luigi Boccherini, written in 1776. Other famous string sextets include the Op. 18 and Op. 36 of Johannes Brahms, the Op. 48 of Antonà ­n Dvořà ¡k, the Souvenir de Florence Op. 70 of Pyotr Ilyich Tchaikovsky, and the Fantasy for String Sextet Op.3 of John Caughman. (String Sextet The Wikipedia) Schoenberg’s translation of Dehmel’s poem is very deft. It is a powerful presentation of a man and woman walking on the moonlit night in the dark forest, sharing a secret of her with her lover that she is pregnant by a stranger. The composition is in five sections. It starts with a feeling of sadness in the woman because of the confession, the man’s reflection on the guilty feeling in the woman, and his agreeing by forgiving the woman of the guilt: O sieh, wie klar das Weltall schimmert! Es ist ein Glanz um Alles her (see how brightly the universe gleams! There is a radiance on everything). Coming back to Schoenberg’s poem, he was first a composer, anything afterwards. Music in the poem comes from the twelve tone technique. His Verklarte Nacht bears the impact of Johannes Brahms, Richard Wagner, and Gustav Mahler – the German Romanticists.It is evident from his use of chromaticism and separation of phrases from measure boundaries, a Brahms impact. Lyricism permeates throughout the composition, which is an indication of his atonal attempts in future compositions.

What did my experience when I first went abroad or visited a different Essay

What did my experience when I first went abroad or visited a different culture than my own How did I overcome the cultural differences - Essay Example The plane trip was uneventful. When I arrived at the Vienna airport however I began to have a bit of culture shock. Everything was written in German—not in Russian! I heard lots of people around me speaking a language I didn’t understand. I went to a shop to buy some food and I could see all the magazines were different and there were many different types of food available that weren’t available in Russia. When I walked out of the airport I was surprised to see that the temperature was much warmer than it was in Russia. I wouldn’t be needing all the winter gear I had brought with me from Russia. I got in a taxi and explained that I wanted to go to a hotel in the downtown part of Vienna. It took quite awhile for the driver to understand what I wanted: communication with people was difficult. As we drove down the streets I noticed that there were many different models of cars on the streets. Many people had more expensive cars than they did in Russia, for ex ample. As I got to know Vienna over the next few days I realized it was a city of wonderful architecture and very friendly people. I was amazed at how clean the streets were and how green the parks were. A big difference was the quality of life of pensioners. In Russia many are very poor, but in Austria I could see they were well taken care of. Generally, people seemed to be happy and kind. I began to realize that I had been nervous about nothing. How did I deal with all of this? In the end I found my trip to be very enjoyable. In the beginning I had been nervous and unsure, but I made sure to keep an open mind. I was curious about Austria and I wanted to learn more. I didn’t necessarily think my own country was better—I wanted to learn. By keeping an open mind while traveling it is easier to adapt to a foreign

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Wk 4 BA541 Asign Interacting with Customers - Essay Example (Global Logistics, n.d.) Currently, the company offers business tips, recipes for diet enthusiasts, rebates, membership programs, etc. (Kraftfoodservice, n.d.) To gather data, the company checked sales of their different product lines, conducted customer interviews, used technology like the Internet, etc. Interactivity, email and wireless communication are greatly involved in their strategies as evidenced on their website. Kraft is very successful in being the premier relationship company in its industry with its superconsumers currently estimated at 2.4 million. (Yoon, E., Carlotti, S. & Moore, D., 2014) Ford Motors was able to become a premier relationship company by improving its image and products. The company gets feedback from blogs and chat rooms. It has also come up with several endeavors designed to increase the satisfaction and experience of its customers like setting up self-service websites for visitors and dealers and a direct dialogue channel for car owners. (Ford’s Innovative, n.d.) Interactivity, email and wireless communication also figure in a lot in Ford’s strategy as evidenced by the programs they have implemented. I can say they are successful in being the premiere relationship company in the automobile industry because they have been popular with customers even outside America. Anadarko has made itself closer to its customer by being very visible in their humanitarian endeavors. It supports Habitat for Humanity, Junior Achievement and United Way and has employed strategies that have allowed it to market around 3 billion cubic feet per day in North America. (Community Involvement, n.d.) On its website, Anadarko has provided links to make the reachable to investors and other queries. As with most companies nowadays, interactivity, email and wireless communication are involved in building their relationships with customers. The email addresses of the key people in their

What did my experience when I first went abroad or visited a different Essay

What did my experience when I first went abroad or visited a different culture than my own How did I overcome the cultural differences - Essay Example The plane trip was uneventful. When I arrived at the Vienna airport however I began to have a bit of culture shock. Everything was written in German—not in Russian! I heard lots of people around me speaking a language I didn’t understand. I went to a shop to buy some food and I could see all the magazines were different and there were many different types of food available that weren’t available in Russia. When I walked out of the airport I was surprised to see that the temperature was much warmer than it was in Russia. I wouldn’t be needing all the winter gear I had brought with me from Russia. I got in a taxi and explained that I wanted to go to a hotel in the downtown part of Vienna. It took quite awhile for the driver to understand what I wanted: communication with people was difficult. As we drove down the streets I noticed that there were many different models of cars on the streets. Many people had more expensive cars than they did in Russia, for ex ample. As I got to know Vienna over the next few days I realized it was a city of wonderful architecture and very friendly people. I was amazed at how clean the streets were and how green the parks were. A big difference was the quality of life of pensioners. In Russia many are very poor, but in Austria I could see they were well taken care of. Generally, people seemed to be happy and kind. I began to realize that I had been nervous about nothing. How did I deal with all of this? In the end I found my trip to be very enjoyable. In the beginning I had been nervous and unsure, but I made sure to keep an open mind. I was curious about Austria and I wanted to learn more. I didn’t necessarily think my own country was better—I wanted to learn. By keeping an open mind while traveling it is easier to adapt to a foreign

Buyer behaviour and market research Essay Example | Topics and Well Written Essays - 1250 words

Buyer behaviour and market research - Essay Example These activities comprise of; necessity recognition, information research, weighing options, creations of willingness to purchase, the actual act of buying, consumption and discarding. This approach of buyer behaviour has gone through series of development over several decades as emerging research methods and paradigms are amalgamated. A good number of varied methodologies have been amalgamated in researches pertaining to decision making processes based on clashing psychological traditions. The stages that a buyer undergoes while making a purchase decision can be illustrated diagrammatically as follows. The process starts with a vast number of consumers but these consumers may at any stage of the model. A consumer is likely to go through all the stages of the decision process only during the first time of purchasing the commodity. It also occurs during purchase of costly and high quality products. Customer behaviour and buying process can be modelled as shown below. This decision is known as complex decision (Sumathi et al., p. 12). For a vast number of products, the buying behaviour is a frequent affair where the aroused urge is catered for as a habit as a repeat purchasing of the product takes place. In essence, the past reinforcement in their experience contributes directly to purchasing. As a result, the last two stages are skipped. This is known as simple decision. It is important to note that the buyer a times may consider re-entering into the entire decision making process where there are changes in terms of cost, item, availability and services. This is done with a view of picking alternative choices. The following diagram shows a stimulus response model in purchasing behaviours In order to determine the potentiality, size and demand, there is need to conduct a thorough market analysis that will take into consideration the attractiveness and

An Analysis of Psychology in Art Essay Example for Free

An Analysis of Psychology in Art Essay Kahlo’s painting Self Portrait with Cropped Hair (1940) and Lichtenstein’s Drowning Girl (1963) both use emotive techniques in order to convey more subtle feelings. While Lichtenstein employed a more bold look to his female subject, Kahlo uses a formal stance in her self-portrait, but both give the viewer the idea of sorrow being the center subject behind these female figures. Kahlo’s self portrait shows a woman on a chair (presumably Kahlo) with the cut pieces of her hair scattered all about her. This use of the hair being all around the main figure gives the viewer the impression of a battle – that Kahlo lost. Hair is a metaphor in the painting – a metaphor of peace or strength. In the bible the symbol of hair can be found in the story of Samson and Delilah in which Samson got his strength from his hair, and the prostitute Delilah cut it all off thereby rendering the hero useless. If then, Kahlo’s hair is her strength it is almost as though the viewer is peering on to a death sentence of the woman. The death sentence in Lichtenstein’s work is much more blatant as the drowning girl states in her bubble â€Å"I’d rather sink than call Brad for help† which coordinates this theme of desperation and sorrow. The stance of either female in their respected representations are opposite: Lichtenstein gives his subject a subdued and hopeless stance being already almost entirely submerged in the water and thereby closer to death while in Kahlo’s painting, although nearly all of her hair is spread about her in a form of defeat, the figure stands in erect position rather in a stance of having lost the battle. There is distinctly more depth present in Kahlo’s painting, with the cut hair scattered on the ground and the angles of the chair making the viewer fell as though they are peering into this event. In Lichtenstein’s work the viewer is given a close up of the woman who doesn’t allow for much depth to be viewed – but in classic Lichtenstein technique, his use of flat planes further develop this loss of field of depth. This is perhaps a metaphoric sense of depth since Kahlo’s portrait is subtle and the viewer has to read into the subject and the subtler emotions involved in the work while in Lichtenstein’s work the viewer merely has to read what the girl says in order to understand everything about the painting in one glance. With a second glance at the figure in Kahlo’s work (and with the history of her recent divorce from her unfaithful husband Diego Rivera) the viewer may guess that this cutting of the hair is symbolic of Kahlo’s state of emotions. Perhaps she is shedding the part of herself that Diego had claimed as Kahlo has said of her art, I do not know if my paintings are Surrealist or not, but I do know that they are the most frank expression of myself. (Kahlo). Thus, in cutting of her hair (presumably he loved long haired women) she is making a claim of self identity away from her cheating husband and thereby the painting becomes transformed into a woman losing hair, into a woman gaining her identity. The top of Kahlo’s painting even states as much in saying, â€Å"Look, if I loved you it was because of your hair. Now that you are without hair, I dont love you anymore. † Lichtenstein’s portrait of a woman who is also in the bad end of love also has a small bit of this identity. She states that she would rather die than have Brad come and help her, but the viewer wonders, why doesn’t the woman try and save herself? The depth that is lacking in the field of vision with Lichtenstein’s work is replaced by a depth into personality of the woman. A psychologist might argue that the woman has an Ophelia complex (from Hamlet) in which she would rather die than live without her lover. In either instance, it is clear that both artists are trying to depict an emotional state in which love is the cause of the effects. Lichtenstein’s work is predominately innovated through DC comics (a panel of which inspired The Drowning Girl). His use of Benday dots emphasize a stylistic approach. Kahlo’s art is more surreal in nature and symbolic in style as is evident in Self Portrait with Cropped Hair. In surrealistic style, Kahlo allows the interchange of gender to play a dominate role in the painting. The figure, Kahlo herself, is dressed in men’s slacks and a shirt, thus allowing the short hair to almost define her in a masculine capacity. In Lichtenstein’s work the gender of the painting is quite clear with the woman showing attributes a helpless woman drowning in the water as well as in love. This woman relinquishes her control over her fate in a rather docile component of femininity (the viewer is reminded of the big bosomed females in horror movies who run from the monster in drastic steps only to fall in their high heels and be destroyed by their pursuer). In Kahlo’s painting, perhaps because of this gender bending idea, the woman becomes like a man, that is, able to survive, or, in comparison, she becomes the pursuer and thereby strong. In opposition to the bible story then, Kahlo does not in fact become weak in losing her hair, but rather the painting is meant to suggest that she becomes strong in this shedding of hair, and husband. In either painting it is clear that both artists are interested in the psychology of their subject. In the DC comic world by which Lichtenstein gained inspiration, women were somewhat helpless creatures in the 1960’s only gaining a feminine stance in the 1980’s or so. His vision of women through his portrait gives the viewer the idea that without love, a woman does not have an identity, and thus, death is a logical substitute to not having a ‘Brad’. In Kahlo’s painting the same may be deciphered; she allows her femininity to surround her on the ground in the form of her hair, and her transformation into a man makes her stronger. It is then interesting to note the decades which lie between either painting – it may be said that Kahlo was progressive with her painting style and her representation of women (perhaps taking note of Kate Chopin’s The Awakening in which the protagonist cannot live in a man’s world and thus drowns herself in an act of freedom). It is clear that in both artworks there are strong emotions which propel the subjects into the places they stand before the viewer. The emotional journey has come to an end in either painting or the female figures either claim their identities (in the case of Kahlo) or they become submerged in a world where they cannot live without love (in the case of Lichtenstein). The psychology of the main characters becomes evident through the artists’ rendering through the use of space, script, and symbolism. Works Cited Alloway, Lawrence, Roy Lichtenstein, N. Y. : Abbeville, 1983 759. 1 L701A Claudia Bauer, Frida Kahlo, Munich: Prestel Verlag, 2005. Frida Kahlo, ed. Elizabeth Carpenter, exh. cat. , Minneapolis: Walker Art Center, 2007 759. 972 K12FR Gannit Ankori, Imagining Her Selves: Frida Kahlo’s Poetics of Identity and Fragmentation, Westport, Conn. : Greenwood Press, 2002. Hayden Herrer, Frida Kahlo: The Paintings, N. Y. : Harper Collins, 1991. 759. 072 K12H Lobel, Michael, Image Duplicator: Roy Lichtenstein and the Emergence of Pop Art, New Haven: Yale University Press, 2002. Pop Art: A Critical History, Steven H. Madoff, ed. , Berkeley: Univ. of California Press, 1997 709. 73 P8242 Waldmann, Diane, Roy Lichtenstein, exh. cat.. , N. Y. : Guggenheim Museum, 1993. 759. 1 L701WAL Whiting, Cecile, A Taste for Pop: Pop Art, Gender and Consumer Culture, Cambridge: Cambridge University Press.

Christian Anthropology

Christian Anthropology Introduction This essay will explore, from the perspective of Catholic anthropology, the Churchs views on resurrection. The paper begins by looking at Platos dualist theory of the soul and its impact on the development of thinking. The views of Aristotle and his influence on the writings of St Thomas Aquinas on the nature of the human soul. It will also explore the notion of the whole person and then relate this to different anthropological approaches. The essay will conclude with the teaching of the Catholic Church Magisterium. Plato Dualism In the tradition of philosophy there are two main views of human beings; Dualism where immaterial soul and material body meet and Materialism where we are one being. (Selman 2000, pg13). The Father of Dualism may be said to be Plato who lived in Athens from around 428-347 BC and who was, as far we are aware, the first to write on the subject of the soul at any length. Plato presents at least two theories. The best known, because of its enduring influence, was the one he developed in the Phaedo, which describes a dialogue his friend Socrates has with some friends shortly before his death on what happens at death. Selman (2000, pg 12) states that there are two main theories about the human body and its relationship with the soul. One of these is the dualist view, which suggests that there is a total division between the immaterial soul and the material body. The other is the idea that the body and soul of a human being are completely unified. In his theory, through the words of Socrates, Plato holds that the soul is separate from the body, is immortal, immaterial and pre exists the body and therefore does not depend on the body for its existence or survival. This concept -that the body and soul are two different entities, which happen to uncomfortably occupy the same space during life -is termed dualism. Platos theory goes further by elevating the role of the soul. The pre existent, immortal soul spends time in the body -a period of punishment -and death releases the soul from its exile in the body. Not surprisingly, Platos concept of dualism produced difficulties for early Christian philosophers and theologians, although his views were not unpopular and his view of the soul remained the dominant one in Christian thinking for the first thousand years (Selman 2000, pg15). Aristotle Aristotle was another philosopher who tried to explain the idea of the body and mind. Even though Aristotle was a pupil of Plato, his thoughts on dualism were very different from that of Plato. He still believed that the soul was the part of the body that gives it life and that the soul turned all physical form into a living organism of its particular type. However Aristotle believed that the body and soul were inseparable, the soul still develops peoples skills, character and temper, but it cannot survive death. Once the body dies then the soul dies with it. The soul is the form of the body, because it is what makes the body be a living body (Selman 2000, pg17). Aristotle developed the concept that the soul was the principle of life and life is manifest in activity. From these activities, he distinguished three types of soul: vegetative, sensitive and rational. Plants have the basic or vegetative soul allowing them to grow and reproduce. Animals have a sensitive soul enabling them to grow, reproduce, and experience sensation and movement. Humans have a rational soul, which enables them to grow, reproduce, and experience sensation and movement and to think, reason and understand. In all it is the type of soul, which defines the form of the body and thus body and soul are untied as one being. (Selman 2000, pg 19). For Aristotle then a body without a soul is dead matter. Dead matter no longer acts. It is only acted upon. While Aristotle could see that the body and soul were united he could not make the leap to speak about an immortal soul. This would be left to later philosophers such as Aquinas who would consider this point from a Christian perspective. Aquinas agreed with Aristotle in the sense that he thought that the soul animated the body and gave it life and he called the soul the anima. Aquinas believed that that the soul operated independently of the body and that things that are divisible into parts, are destined to decay. As the soul is not divisible, it is able to survive death. However, because of the link with a particular human body, each soul becomes individual so even when the body does die, the soul once departed still retains the individual identity of the body it once occupied. Descartes believed the soul retains its nature in the absence of the body but Aquinas argued that the disembodied soul is in an unnatural state. The human soul is naturally the form of the living body. Now that the soul is what makes our body live; so the soul is the primary source of all these activities that differentiate levels of life: growth, sensation, movement, understanding mind or soul, it is the form of our body (St Thomas Aquinas, Summa Theological). St Augustine, like most of the Church fathers, was influenced by the teaching of Plato who considered that the body and soul were two substances. (Selman 2000, pg 18), St Augustine held that the soul, like the body, is derived from the parents in the act of creation. According to Augustine, original sin is transmitted from Adam down through the ages in this way. This is the way in which he explains how original sin could exist in a soul created by God because God could only create that which was good. He later renounced his view that the soul is traduced. This heresy was condemned by the Council of Braga in 561 which stated that the soul is not traduced but is directly created by God (Neuner and Dupuis, pg 167). The title phrase introduces the idea of the whole person as opposed to parts of a person, which requires us to discuss how a person could be understood to be in parts. The most common way to talk about the relationship of the body to soul is Cartesian dualism, of the separateness of the two. Cartesian dualism comes from Descartes, who in fact first argued that the body and mind,soul were separate and distinct so that he would be able to continue making medical advances without the interference of the Church. In saying that the body and soul were separate he made the soul the domain of the Church, leaving secular scientists to look at the body, whereas before secular scientists had been looked at with suspicion or even imprisoned for trying to make discoveries However, dualism has a longer history than this even in the West, with Plato and other classical philosophers discussing ideas about the material world as a shadow world of a pure world of ideas. This could be seen as another wa y of describing the sinfulness of the material world body and the perfection of heaven, which will be the eventual home of the soul, freed from its imperfect trappings (The way of perfection by St Teresa of Avila CH 1 17). The Resurrection of the Flesh The quote in the title comes from the The Reality of Life after Death, written by the Sacred Congregation for the Doctrine of the Faith in 1979 and published amongst the Vatican II writings in 1982. It refers to the teaching of the Catholic Church of the resurrection of the flesh, in which it is not just the soul, which survives after death, but the body as well. This can be related to other Catholic teachings, such as its tradition about Mary, who ascended bodily into heaven (LG 58), and teachings about the role of the flesh and denial of the flesh in salvation. Tertullian, talks extensively about the role of the body in salvation, making a claim for the potential purity of the flesh by pointing out that man was made of flesh before the fall: the clay, therefore, was obliterated and absorbed into flesh. When did this happen? At the time that man became a living soul by the inbreathing of God (Tertullian 2004, pg 49). He also shows the link between the actions of the flesh and the state of salvation of the soul: the flesh, indeed is washed, in order that the soul may be cleansed, the flesh is signed with the cross, that the soul too may be fortified the flesh feeds on the body and blood of Christ, that the soul likewise may fatten on its God. (Tertullian 2004, pg 63) His intention is to show the relationship between body and soul, to assert that resurrection at the end of days will be bodily, and to extol the mortification of the flesh in the name of Christ, but in talking so extensively of the differences between the two. Selman (2000, pg 60) states that the human body can be raised up on the last day because it will be joined once again to its soul which has remained in existence since they were separated at death. Furthermore, if the soul is not immortal then there can be no Resurrection (Selman 2000, pg 60). For Aquinas, when God raises the dead on the last day, souls will be reunited with what is materially continuous with what came from the mothers womb Selman (2000, pg 59) states that the same person can be raised up because the body will be restored to the same form as it originally had in this life. The above views contrast very differently to, for example, the attitude of the Mormon church, as studied by Fanella Cannell (2005, pg 335- 51 ) . In her article The Christianity of Anthropology, she looks at the assumptions in anthropology, which are descended from its Christian background a particular sort of Christian background though. The Mormon Church show how the same teachings can be interpreted in different ways and that dualism is not necessarily, what Christianity has to result in. Not only do Mormons believe in full, literal resurrection, but also they believe that heaven is going to be exactly like earth, but perfected. In particular, they believe that people will continue to have children and families into eternity, and it is legitimate to ask questions like will there be chocolate in heaven? a question that most other denominations of Christianity would view to be frivolous or inappropriate Church Teaching Magisterium The Catechism (365) declares that the unity of soul and body is so profound that one has to consider the soul to be the form of the body. The Council of Vienne (1312) refuted all other doctrines, which were not consistent with this declaration (CCCC 365). The Lateran Council (1513) also condemned any philosophies, which denied that the soul is essentially the form of the human body (CCC 366). The The Second Vatican Council (GS 14) declared that man made of body and soul is a unity. Furthermore, the human body is not to be despised as it is part of Gods Creation (Gen 2:7) and will be raised up on the last day. St Paul said that the human body is the temple of the Holy Spirit (1 Cor 3:16). As a result it should never be undermined, or seen as something that separates humanity from God. Vatican II teaching of the soul as a very separate entity to the soul: we believe that the souls of all those who die in the grace of Christ, whether they must still make expiation in the fire of Purgatory, or whether from the moment they leave their bodies they are received by Jesus into Paradise like the good thief, go to form that People of God. (Austin Flannery 1982, 394). By using the phrase leave their bodies, Vatican II demonstrates that they see the soul and body as detachable. Even if the body is to be resurrected eventually, it is still the soul that gets to heaven first, after leaving the body behind (Teaching notes Perth). Conclusion In considering the question, I have looked at the nature of the soul from main philosophies of the soul as put forward by Plato and Aristotle. I have shown how Augustine, Tertullian, and Thomas Aquinas to present a Christian anthropology. I have contrasted this view with the Mormon Church and their belief of the resurrection. I have found that the Magisterium, in seeking to hold true to revelation and Biblical tradition, has preferred to use the teaching of St Thomas Aquinas, which holds that the soul is the form of the body. The soul is with the body now and will be again after the resurrection from the dead Bibliography Wansbrough, Henry. 1994.(gen ed) The New Jerusalem Bible. London: Darton, Longman Todd Flannery Austin, O. P. 1982. Vatican Council II Vol 2. New York: Costello Publishing Co. Neuner J. and Dupuis J. 2001. The Christian Faith. New York: St. Pauls/Alba House The Catechism of the Catholic Church. 1994 London: G. Chapman Aquinas, St Thomas. Summa Theologica Part Ia q.75 articles 2 and 6; and q.76 art1. Tertullian, 2004. On the Resurrection of the Flesh. Kessinger Publishers. Cannell, F. 2005. The Christianity of Anthropology Anthropology Today 43: 335-51 Selman, Francis. et al.2002. Christian Anthropology. Birmingham: Maryvale Inst Internet International Theological Commission. (2002) Communion and Stewardship: Human Persons Created in the Image of God. (online) Available from: Vatican web (April 2008) Saint Teresa of Avila. The way of perfection. (1995) (online) Available from: http://www.ourladyswarriors.org/saints/wayperf.htm. (April 2008)

Sir Gawain and the Green Knight :: Sir Gawain and the Green Knight

Sir Gawain and the Green Knight Sir Gawain and the Green Knight, a story full of tests and inner challenges, was written by an unknown author somewhere in the late 14th century. The poem begins the same as it ends: with the mentioning of the fall of Troy. After the fall of Troy, the Trojan survivors ventured to Europe where each began a new kingdom. "Ticius to Tuscany, and towers raises, Langobard in Lombardy lays out homes, and far over the French Sea, Felix Brutus on many broad hills and high Britain he sets, most fair." (Norton p. 202) In the same lines in the original text, "And fer ouer the French flod Felix Brutus On mony bonkkes ful brode Bretayn he settez wyth wynne" Britain is described as a land that is settled "wyth wynne" or, with joy. The second stanza describes how many warriors and "bold boys" were bred in Britain. The text continues and describes that many exceptional things are happening in this land than in any other for a long time. Most importantly, the text proceeds to offer a description that sets up the visualization and stature of the setting and characters included in the poem. Of all of the British kings, "King Arthur was counted most courteous of all" (Norton p. 203). He was the most respected, and therefore was the most powerful and most successful. There are many stories about the Arthurian Legend, but the author denotes that the story that he is about to retell, is one that is incomparable to any other. "Wherefore an adventure I aim to unfold, that a marvel of might some men think it, and one unmatched among Arthur's wonders. If you will listen to my lay but a little while, as I heard it in hall, I shall hasten to tell anew." (Norton p. 203) The author is saying that he heard it in passing and doe sn't want to offend anyone by what he is saying. The final stanza of this passage offers a description to the scenery, traditions and some of the usual festivities that take place at Camelot. Under King Arthur's command, the New Year's party is underway, including song, dance, and competitions. It describes how only the youngest and best of all the knights and the fairest of all the ladies were present. "And the loveliest ladies that lived on earth ever, and he the comeliest king, that that court holds, for all this fari fold in their first age were still.

Creating a culture of Customer Care Essay

1. Good customer care is vital for the success of the centre as the businesses success revolves around the customers, without the customers there would be no business. The benefits for the business of good customer care are – * It gains a positive reputation (which means that people will spread through word of mouth that they received excellent customer service and will recommend the business to their friends and family) * Creates a client base ( Builds a relationship between the client and the business) * Repeat Business (Customers will be so pleased with the high quality of the service provided to them that they will return in the future and recommend the business to family and friends. The benefits to the staff are – * Incentives/bonuses ( for their hard work, commitment to the company and providing excellent customer service to customers) * Job security/ promotions/less pay offs and redundancies ( As the client base expands, the manager of the business may promote people due to their hard work or provide them with job security. The benefits for the customer are – * Satisfaction (The customer would be happy with the product or service provided by the business and feel like a valued customer, they would the return to the business and build a relationship with the business, therefore resulting in them feeling a certain loyalty to the business and purchasing from them often and recommending them to friends and family. * Aftercare ( If there are any problems with the product, the business can provide a solution such as an exchange, refund, advice and returns etc. 2. Internal customers are departments or co-workers within an organisation that may help or give information to other departments to help provide a product or service to an external customer. (E.g. human resources, funding, credit control, stakeholders, employees, shareholders) External customer is a person or business who is not directly linked to the business and is interested in the business and would like to purchase goods or services from the business. (E.g. joiner, builder, consumer, student) The connection between the internal customer and external customer is called the chain of service. The better you treat your internal customers, the better external service you will get. 3. The organisational structure and management best suited to supporting effective customer care is a shorter and flatter one as it allows an easy flow of communication (chain of command) there are less people to consult with and the chance of miscommunication if lower than in a tall structure. It will support effective customer care as the lower level employees can give direct feedback from the customers to management easily and complaints can be dealt with quickly and promptly, it will help the business improve and grow and the customers will gain satisfaction as there feedback will be heard. 4. Empowerment is giving the lower level employees the initiative and power to make decisions on their own without consulting a manager or higher ranking employee within boundaries. It gives the employee a sense of power and save the employees troubling superiors and pulling them from their important duties. It can increase profit within the business and give employees more responsibility. Empowerment helps achieve good customer service as it gives the employees the power to make decisions a high ranked employee would, it gives the employee confidence and authority. It prevents the customer standing around while the employee consults with a manager about a decision that’s to be made and it gives the customer faith in the employee as the employee doesn’t have to consult a manager. Total quality management is an approach that seeks improvement of quality and performance which will exceed or match the customers expectations. The flatter the organisational structure the more empower that employees will receive therefore giving them a higher level of responsibility and decision making, which relieves the managers of the tasks of making less important decisions. 5. The key factors that will contribute to excellent customer service within the visitor centre are – * Staff (staff that have the knowledge to assist and treat customers, have attended regular training courses, are friendly and willing to help) * Feedback forms ( for customers to complete so that the business can see how the improve their customer service so they can strive to do better) * Events/Fun days ( to encourage new clients/visitors) * Customer Aftercare (exchanges, returns and refunds) * Leaflets (alerting visitors of different events that will be taking places) * Following up telephone calls/ emails * Product knowledge * Advice on purchases The strategies that I would suggest for dealing with complaints would be – Let a trained member of staff knowledgeable(empathetic, compassionate and sympathetic) that deals with complaints to deal with the customer. * Log complaint * Apologize for the inconvenience * Propose a solution * Offer compensation Face to face * Let a trained member of staff knowledgeable(empathetic, compassionate and sympathetic) that deals with complaints to deal with the customer. * Take customer into a private room ( to provide them with privacy and confidentiality) * Log the complaint * Apologize for the inconvenience * Propose a solution * Offer compensation Customer Aftercare is the care that the customer receives after they make a purchase (good or service) with a company. Customer care includes returns, refunds, exchange and warranty. Customer Aftercare contributes to improving the levels of customer satisfaction because if the customer is unsatisfied about a product or service that has been provided to them, they can them receive a refund, exchange the goods or exchange it for another good. They will be satisfied with the aftercare they have received and return to the business in the future as they had a good experience. Customer aftercare is vital as it is a part of customer service; it’s the company’s way of showing commitment to their customer service. Examples of customer aftercare are follow up phone calls, text messages or online surveys, this is vital to the business as they can gather feedback on customer service, products, alert customers on upcoming events, sales, special offers and measure customer satisfaction. Customers then feel like their opinion matters and feel valued.